By placing an order on the FEN REGIS TROPHIES LIMITED website you agree to the terms and conditions as set out below.
Interpretation:
In these Terms and Conditions, the following words and phrases shall have the following meanings:
“The customer” means the Person, Team, Company or Organisation who purchases the products from the Company;
“Product” means any Award or Trophy agreed in the contract to be supplied by Fen Regis Trophies Limited to the customer;
“Contract” means the contract between Fen Regis Trophies Limited and the Customer, which shall be deemed to incorporate these Terms and conditions;
“Company” means Fen Regis Trophies Limited;
Cost of Products
All product prices are in English sterling and include V.A.T. Prices
exclude Engraving and Delivery charges, these additional costs will be
specified before order completion. We reserve the right to amend the
cost of products at any time.
Payment
Online: We accept payment from all major credit/debit cards via our secure online checkout system.
Post: We do not accept payment by credit/debit cards on orders received by post or by fax. Please make cheques payable to ‘Fen Regis Trophies Limited’.
Telephone: We are more than happy to take credit card payment over the phone.
Orders online require immediate payment by credit/debit card or alternatively payment by bank transfer or cheque. Orders will not be dispatched until Bank transfers or cheques are cleared.
Delivery
At Fen Regis Trophies Limited we make every effort to deliver all
products on time by using reliable couriers and royal mail where
appropriate, however we can not take responsibility for late or failed
deliveries due to details supplied from the customer. We will always
try to rectify any problems through delivery as soon as possible and in
the most cost effective way.
We aim to deliver within seven days, earlier in most cases or by the
required date be it either earlier or later. Orders requiring artwork
or very specialised engraving may be longer. All International orders
are charged at cost. Warranty / Damages
Fen Regis Trophies Limited warrants that all products are of satisfactory quality. If any product is damaged on delivery please notify us within 48 hours of delivery and we will do our best to replace the damaged item as soon as possible.
Engraving
Fen Regis Trophies Limited will not be liable for engraving errors due to incorrect information and/or spellings supplied by the customer. Replacements in this situation will be provided at cost. On engraved products, all layouts are at the discretion of our engravers unless specified by the customer and for all glass award orders the customer will receive an engraving layout proof. In the unlikely event that a mistake is made by the company, we will replace the product at no extra cost. Fen Regis Trophies Limited reserve the right to cancel any order that requires engraving, for any reason that they see fit and are under no obligation to accept an order even after it is placed. A full refund will be provided in this instance and will be refunded within 48 hours at the latest but ideally as quickly as is viable.
Returns
Pack the goods carefully ensuring that there is plenty of cushioning material between items and that they cannot rub together while in transit. They must be received in a re-saleable condition for a refund to be made. Goods cannot be returned if supplied engraved. Should there be a problem on our behalf, we will do our best to rectify the problem in the most cost effective way. Please note that we have a returns policy of 72 hours starting from the date you receive your order.
Descriptions
All sizes and capacities are approximate and are for guideline use only.
Replacements
In the unlikely event that a product is not available, a member of
staff will contact you to discuss suitable alternate products.
Should the product be out of stock, we will let you know when the next expected delivery date is and establish whether this date will meet your requirements.
Should we issue you with a replacement award of lower value we will reimburse the correct amount directly into your account.
Complaints
In the unlikely event that a customer wishes to make a complaint
regarding the service at Fen Regis Trophies Limited, we do like to make
it as clear as possible how to do this.
Please write to us or send an email regarding any complaint or general feedback and we will acknowledge this and do our best to rectify the problem as soon as possible. All complaints are confidential. We welcome general feedback as this allows us to improve our service to you. All contact details can be found on our ‘contact us’ page.