Frequently Asked Questions

How many words can I engrave on a glass Award or GlassTrophy, is it only 5 lines of text?

You can have almost as many words as you like and you can have as many lines of text as needed. If you need more than 5 lines of text or need each award to have different wording then you are welcome to email the details to rather than fill in the engraving line boxes.

What engraving font can I have?

You can use almost any font, but if you have a preference then please let us know in the comments box when placing your order.

Is engraving free for logo’s and wording, what about 2 logo’s?

Engraving is completely free on all orders totaling over£75.00 or just £3.00 per item if the total order value is under £75.00. So yes, two logo’s would still be free of charge if the orders total is over £75.00 or just £3.00 per item if under that value. It really is that simple!

What format do you want images/logo’s in?

Please send images or logo’s in either a PDF or jpeg file. Ideally a solid black and white image is preferred but if you only have either greyscale or colour then send your design and we will try our best to use it. Please send artwork in as high a resolution as possible up to 555 dpi. Don’t worry if it is lower, even much lower as we will still try to work with it without compromising on quality.

What do you charge for artwork?

We try our hardest to not charge for artwork. As standard we will offer a couple of layout proofs for free. If there are several constant changes then we reserve the right to charge a fee for these but this is only as a last resort and so far we haven’t needed to.

Can I see a layout of the engraving before you start engraving?

You will always receive an engraving layout proof for each item ordered and you will be asked to confirm you are happy to proceed or supply any changes. We never start the engraving process with out your approval.

If I need some awards/trophies quickly how quick can you get them to me? 

We have hundreds of glass awards in stock now in our warehouse and so we can normally get them to you in about 2 days if needed,maybe quicker if your event is sooner. The best answer to these emergencies is to give us a quick call on 01945 588 100 or email us at (the email address is manned almost 24/7).

What delivery service do you provide?

We send most of our orders by well known National Couriers and we always use their next day service. We can also send parcels on a next day but, before 12pm, before 10am, before 9am of course these special delivery services are at an additional cost. Please contact us for details and prices. We also deliver to the whole of the UK on the same terms. Delivery to Europe and the rest of the world is by quotation. Remember delivery is free to the UK on all orders over £75.00 or just £7.00 on smaller orders.

I’ve seen a trophy or award online but I can’t find it on your site, can you supply it?

If you have seen a glass trophy or glass award somewhere online then email us a picture, product code or as much detail as possible about it and we should be able to supply it for you. We will certainly do our best!

Do you supply sports trophies, cups, shields and medals?

We do supply all these items and many more. To see these items please visit or other website where we have an online catalogue to view.